Books appointments
Books service appointments directly into your scheduling system when it is connected.
Approved in GM's iMR co-op program
AI Service Call Answering for Car Dealerships
Service Voice answers every call to your service department, books the appointment, and brings in a real person the moment a caller needs one. No missed calls and no dead transfers.
9:41Service team
Service VoiceActive Alert
Urgent caller on the service line. Customer needs a person now. Press 1 to take the call.
1
You're connected. The rest of the team has been told the call is handled.
Caller hears hold music, not silence.
Every service call answered
Service calls pile up at the worst times: while advisors are at the counter, at lunch, and after hours. Service Voice picks up each one, finds out what the caller needs, and either books the appointment or takes a clear message for your team.
Answers the routine calls
Handles routine questions so your advisors can stay with the customers in front of them.
Nothing gets lost
Messages and urgent escalations show on your Service Voice dashboard.
Active Alert: urgent callers reach a person, not a dead transfer
Our rule is that a transfer to an empty phone is worse than a message.
Most AI phone systems
Send an urgent caller to an extension.
- 1One deskThe caller is transferred to a single extension.
- 2Nobody thereIf nobody is at that desk, the caller ends up in voicemail.
Service Voice with Active Alert
The whole team, at once.
- Texts your whole service teamThe alert always goes to the whole team, never to one person's desk.
- 1First to press 1 takes the callThe first advisor to press 1 is connected to the caller instantly, and everyone else is told the call is handled.
- Hold music, not silenceIf nobody picks up, Service Voice takes a message.
Active Alert runs during your open service hours and is a setting you turn on for your dealership. After hours, Service Voice books service or takes a message.
Set up without changing your phone system
Service Voice works with call forwarding, so you keep your main number.
Forward your service line
After a ring count you choose.
Forward after-hours calls
Service Voice books service or takes a message.
Pick your alert team
You choose which team members get Active Alerts.
Keep your number
Customers keep calling the number they already know.
Hear Service Voice book a service appointment
Press play to listen to a service call from start to booking.
Incoming Service Call
Live AI Conversation
Recording
0:001:15
75s
Call Duration
98%
AI Handled
$0
Staff Time
Live Transcript
AI-PoweredPress play to hear the AI handle a real service call
Questions dealers ask
Does Service Voice replace my service advisors?
No. It handles the calls your advisors can't get to and brings them in when a caller needs a person.
Can it book service appointments?
Yes, directly into your scheduling system when it is connected. If it isn't, Service Voice takes a message with the details your team needs.
What happens after hours?
Service Voice answers, books service or takes a message, and your team sees it on the dashboard in the morning.
What if nobody claims an urgent alert?
Service Voice takes a message from the caller, and the message appears on your Service Voice dashboard.
Do I need to change my phone number?
No. Service Voice works with call forwarding, so customers keep calling the number they already know.
Hear Service Voice answer a call for your dealership.
Book a demo and we'll walk through Active Alert, booking and your dashboard.